Privacy policy

Who we are

Pellet & Pressure Surface Solutions is the business of Joshua Preece (sole trader, ABN 18 930 580 934), Seaford VIC 3198. Contact: sales@pelletandpressure.com.au or 0434 359 575.

What we collect

Only what you send us: your name, business name, email, mobile, site suburb and postcode, a description of the job and timing, and any photos you upload with the quote form or details you put in the message form. Our server also keeps basic technical logs (such as IP address and time) to protect the forms from spam and abuse.

Why we use it

To reply to your enquiry, prepare a written quote, and keep a record of our dealings with you. We will not add you to a mailing list because you sent an enquiry.

Where it is kept

Enquiries are stored in our own business system on a server we rent in Australia, and in our business email account. Access is limited to us. We do not take payments or card details through this website.

Who we share it with

We do not sell or rent personal information. We only share it with the providers who host our server and email, our accountant where it is part of a job record, or where the law requires it.

Cookies

The public pages do not use advertising or analytics cookies. Sign-in cookies are used only on our staff app.

How long we keep it

If an enquiry does not go ahead we delete it when it is no longer needed. Quotes and job records are kept as long as tax and work health and safety law requires.

Access, correction and complaints

Ask us at any time to see, correct or delete the information we hold about you – email or call us. If you are not happy with our answer you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Last updated 10 November 2026.